FAQ

Frequently asked questions

How do I login to Story Twiggles?


Go to https://www.storytwiggles.com/user/login and login with your email and password. To be able to login to our Story Twiggles website you will need to create an account and purchase a Story Twiggles membership at our store. https://www.kidssoup.com/store/productdisplay/story-twiggles-membership COVID-19 Special: Enjoy our Story Twiggles library for free until May 30, 2020. Simple create an account in our store. (No purchase is necessary) Then, use your login information to login to our Story Twiggles site.




Is my device supported?


In order to view the Twiggle Books today you will need to have the Flash Player installed on your computer. This means that the booklets won't play on tablets or phones. Starting this fall, the dependency on the Flash Player will be eliminated and the Twiggle Books will display across all major devices.




Is this age appropriate for my child?


Our emergent reader Twiggle Books are perfect for children 8 years and younger.




How do I cancel my subscription?


Your Story Twiggles membership is valid for one year. To cancel your Automatic Renewal send us an e-mail to customerservice@kidssoup.com. Please do this at least 15 days before your membership expiration date to avoid an automatic charge. COVID-19 Special: The free special will expire on 30. May 2020.





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